1. Introduction
AddressHub, Inc. ("AddressHub", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual mailbox services, website, and mobile applications (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information when you register for or use our Services:
- Full name, email address, phone number, and mailing address
- Government-issued identification (for identity verification as required by USPS regulations)
- Payment information (credit/debit card numbers, billing address)
- Date of birth
- Business name and EIN (for business accounts)
2.2 Mail and Package Information
As part of our virtual mailbox services, we collect:
- Scanned images of mail exteriors and, upon request, mail contents
- Package tracking numbers and carrier information
- Mail forwarding addresses and preferences
- Mail action history (open, scan, forward, shred)
2.3 Automatically Collected Information
When you use our Services, we automatically collect:
- Device information (browser type, operating system, device identifiers)
- IP address and approximate location
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our virtual mailbox Services
- Process transactions and send related notifications
- Verify your identity as required by USPS CMRA regulations
- Send you service-related communications and updates
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address fraud or technical issues
- Comply with legal obligations and enforce our terms
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party companies that assist us in operating our Services (payment processors, mail carriers, cloud hosting providers)
- Mail Carriers: USPS, FedEx, UPS, and other carriers as necessary for mail forwarding and package delivery
- Legal Requirements: When required by law, subpoena, or other legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you have given us explicit permission to share your information
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for data at rest
- SOC 2 Type II certified infrastructure
- Regular security audits and penetration testing
- Two-factor authentication (2FA) for account access
- 24/7 facility monitoring with restricted access controls
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. Scanned mail images are retained for 30 days after processing unless you choose to archive them. We may retain certain information as required by law or for legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications at any time
- Restriction: Request restriction of processing of your personal information
To exercise any of these rights, please contact us at [email protected].
8. International Data Transfers
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure that any international data transfers comply with applicable data protection laws, including GDPR for European users.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the new Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: